Warranty & Support

Comparison of SMSEagle Warranty Options

All SMSEagle devices come with a manufacturer’s warranty that covers repair or replacement of defective components during the warranty period. You can choose a warranty plan that fits your desired level of coverage and support. While the 2, 3, and 5-year warranties differ only in duration, the Extended Warranty Plus provides the most comprehensive protection, especially recommended for businesses using SMSEagle devices as part of critical infrastructure.

2-YEAR WARRANTY

Basic manufacturer protection, ideal for customers seeking standard coverage. Best suited for short-term projects or environments where the device is not part of a critical system.

• Standard manufacturer coverage

• Repair or replacement for manufacturing defects

• Duration: 24 months from delivery date

3-YEAR WARRANTY

An extended warranty offering one extra year compared to the basic option. Recommended for businesses looking to reduce long-term repair costs without needing the longest coverage.

• Standard manufacturer coverage

• Repair or replacement for manufacturing defects

• Duration: 36 months from delivery date

5-YEAR WARRANTY

The longest standard warranty, covering the entire expected lifespan of the device. Ideal for clients who want long-term protection for their SMSEagle investment.

• Standard manufacturer coverage

• Repair or replacement for manufacturing defects

• Duration: 60 months from delivery date

5-YEAR WARRANTY + EXTENDED WARRANTY PLUS

The most advanced warranty package, offering immediate equipment replacement and priority support.

Additional benefits compared to the standard 5-year warranty:

• Advanced replacement – a replacement device is shipped before you return the faulty one

• Express shipping (via DHL Express or equivalent) both ways at the manufacturer's expense

• Replacement device dispatched within 48 business hours after defect confirmation

• Minimal paperwork, fast issue confirmation

• Remote technical support for diagnosis and configuration

• Priority SLA for service requests:

    • Critical issues (Priority 1): response within 2 business hours

    • Priority 2: response within 4 business hour

    • Priority 3: response within 12 business hours

• Full 5-year coverage from the device’s delivery date