Onboarding Service Standard

We ship orders within 1-3 business days from receiving your payment.

Orders and are shipped via UPS and DHL courier with global reach to almost every country in the world.

1) Within European Union, we ship with UPS Standard service to physical addresses (no PO Boxes).

2) To countries outside EU we ship with DHL Express Worldwide or UPS Express Saver service to physical addresses (no PO Boxes).

Packages are sent with drop-off with signature. Once an order is shipped a confirmation email along with your shipment carrier and tracking information is sent. 

We will always ship your entire order in one shipment. If all or part of your order isn't available for immediate shipment, your whole order will wait until everything is available.

Boxes are amply sized and your items are well-protected. All shipments are insured.

Please fill in your billing address during checkout and your VAT rate will be adjusted accordingly.
Customers outside the EU or companies in the EU with a valid VAT-EU number are exempt from VAT. For companies in Poland or private persons, we add 23% VAT tax to the price at checkout. 

We accept payments via wire transfer, credit card or Paypal. We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. Payments via credit card and Paypal are processed via the world biggest payment processors: Stripe and Paypal.

Yes, we can issue a pro-forma invoice on your demand. If you would like to receive a pro-forma invoice let us know by sending us an email with your order number (or company data) to orders@smseagle.eu. 

If you would like to check your order history, navigate to My account > Order history and details. There you will find a complete history of your orders.

You can cancel your SMSEagle store order before it is shipped. Send us an email with order cancellation request and your order number to proceed with cancellation. Once the order is shipped it cannot be cancelled.

SMSEagle Team works hard to deliver you top quality products. However if you are not entirely satisfied with your purchase, we offer a 14-day money back guarantee. You can return SMSEagle product without any reason within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it (applies only to non-consumers). Your item must be in the original packaging. You will be responsible for paying for your own shipping costs for returning the product. 

How to return product?

1) Go to your order history: navigate to My account > Order history and details.

2) Choose the product, which you would like to return.

3) Provide an explanation for your RMA and click "Make an RMA slip".

4) Send the returned product to SMSEagle address (see page footer) no later than within 14 days from the agreement withdrawal date.

Or create a support ticket with a return request.

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card, Paypal account or bank account (as in original method of payment) within 7 days after receiving the product. Shipping costs are ­refundable up to the cost of least expensive regular method of delivery offered by the Online Store.

The length of your SMSEagle product hardware warranty is the same if you purchased SMSEagle from the SMSEagle store or from one of our partners or resellers. The device comes in two warranty options:

1) Standard 24 month warranty period

2) Extended 36 month warranty period (optional choice during purchase)

3) Extended 60 month warranty period (optional choice during purchase)

1. Contact a local SMSEagle sales partner in your country for confirmation

2. Check the supported wavebands for your SMSEagle model and compare them to your carrier's bands (See wavebands/RF bands of your device model)

3. Test the device with a local SIM card (you may be able to borrow a unit from a local partner, or purchase and test it yourself; there's a 14-day return policy if it doesn't work for you)